If you have a technical concern regarding a machine, printer, student login, network connection, or other online service;
use one of these three methods to get support:
GUHSD uses the MyTechDesk application to track technical issues. Submitting a ticket through MyTechDesk ensures that your concern is trackable and checked by multiple people in ETS. It is the virtual paper trail.
This is the BEST method if you have a problem that does not need immediate attention.
Can't access MyTechDesk? Call the Help Line. (956-HELP)
Site Tech Specialist
MyTechDesk tickets from your site are viewed by your Site Tech Specialist. You may contact them directly, but ETS encourages you to also submit a ticket.
The ETS Department staffs a Help Desk during business hours.
When should I call?
If your technical concern is urgent and needs to be addressed immediately. If it is not urgent, please submit a MyTechDesk ticket.
If you are unsure, call the Help Desk and they will help you determine the appropriate next steps.